SHIPPING & DELIVERY

How long will it take for my order to arrive?

Orders are processed within 1–2 working days, and delivery typically takes an additional 4–6 working days. In total, you can expect your order to arrive within 5–8 working days. For more information, please visit our Shipping Policy page.

Is shipping free?

Yes! We offer free standard shipping on all orders within the United Kingdom. Please visit our Shipping Policy page for full details.

Do you ship outside the UK?

At the moment, Skillborne only delivers to addresses within the United Kingdom. We do not currently offer international shipping.

Can I track my order?

Yes. Once your order has been dispatched, you'll receive a confirmation email with your tracking number. You can use it to follow your parcel's journey from dispatch to delivery.

RETURNS & REFUNDS

What is your returns policy?

You can return eligible items within 30 days of delivery. Returned products must be unused, in their original packaging, and in the same condition in which they were received.

What should I do if my item arrives damaged or faulty?

Please contact us at support@skillborne.com and include photos of the product and its packaging. We'll arrange a replacement at no extra cost and cover any applicable return shipping costs.

When will I receive my refund?

Once we've received and approved your return, your refund will be processed within 7 working days. The refund will be issued to your original payment method, although your bank or payment provider may take additional time to complete the transaction.

Do you charge restocking fees?

No. Skillborne does not charge any restocking fees on returned items.

EXCHANGES & ORDER CHANGES

Can I exchange an item?

Yes. We're happy to help arrange an exchange. Simply contact our support team with your request. The original item will need to be returned before the replacement can be dispatched.

Can I cancel my order?

Orders can be cancelled any time before they have been dispatched. Once your order has shipped, cancellations are no longer possible and our standard returns process will apply.

Can I make changes to my order after placing it?

Order changes can only be made before dispatch. If you need to update your order, please contact us as soon as possible at support@skillborne.com. Once your order has left our warehouse, we won't be able to make any changes.

PAYMENTS & SECURITY

What payment methods do you accept?

We accept a range of secure payment methods, including major credit and debit cards, as well as digital wallets such as PayPal, Apple Pay, and Shop Pay. You can also view the available payment options at the bottom of our website or on our Payment Methods page.

Is my payment information secure?

Yes. Every transaction is protected using SSL encryption, and we comply with PCI DSS security standards. Your full card details are never stored on our servers.

PRODUCTS & SIZING

How do I choose the right size?

Each product page includes a detailed sizing guide to help you find the best fit. If you're still unsure, our customer support team will be happy to provide personalised sizing advice.

What happens if an item is out of stock?

Out-of-stock products are clearly marked on our website. If available, you can sign up for restock notifications on the product page and we'll let you know as soon as the item becomes available again.

NEED MORE HELP?

Can't find the answer you're looking for? Our friendly customer support team is always happy to help.

SKILLBORNE

Address: 32 Warrington Rd, Cuddington, Northwich CW8 2LJ, United Kingdom
Phone: +44 7451267096
Email: support@skillborne.com
Customer Service Hour: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)

We do our best to reply within 24–48 hours.