Privacy policy

At Skillborne ("we", "our", or "us"), protecting your privacy is important to us. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our Website or purchase products from our online store.

Skillborne is established in the United Kingdom and acts as the data controller for the personal information collected through this Website.

By accessing or using our Website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

SKILLBORNE

Address: 32 Warrington Rd, Cuddington, Northwich CW8 2LJ, United Kingdom
Phone: +44 7451267096
Email: support@skillborne.com
Customer Service Hour: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)

We do our best to reply within 24–48 hours.

2. Information We Collect

The type of information we collect depends on how you interact with our Website and services. This may include:

Contact & Identity Information
Your name, email address, phone number, billing address, and delivery address.

Order & Payment Details
Information relating to your purchases, returns, payment references, and transaction amounts. Full payment card information is processed securely by our payment providers and is never stored on our servers.

Account Information
If you create an account, we may collect your username, encrypted password, and account preferences.

Customer Support Communications
Any information you provide when contacting our support team, including emails, attachments, and other correspondence.

Technical Information
Your IP address, browser type, operating system, device information, pages visited, browsing behaviour, and information collected through cookies or similar technologies.

3. How We Collect Your Information

We obtain personal information in several ways:

Directly from you when placing an order, creating an account, subscribing to updates, or contacting customer support.
Automatically through cookies, tracking technologies, and similar tools while you browse our Website.
From trusted third-party providers that assist with payment processing, shipping, marketing, analytics, and other business operations.

4. Why We Process Your Personal Data

We process your information for the following purposes in accordance with Article 6 of the UK GDPR and EU GDPR.

Order Fulfilment & Customer Accounts
To process orders, arrange deliveries, manage returns, and provide customer support.
Legal basis: Contract performance (Art. 6(1)(b)) and legitimate interests (Art. 6(1)(f)).

Payments & Fraud Prevention
To process payments securely, detect fraud, and comply with financial regulations.
Legal basis: Legitimate interests (Art. 6(1)(f)) and legal obligations (Art. 6(1)(c)).

Website Performance & Analytics
To understand how visitors use our Website, improve functionality, and resolve technical issues.
Legal basis: Legitimate interests (Art. 6(1)(f)).

Marketing
To send promotional emails, special offers, and personalised advertising where permitted by law.
Legal basis: Your consent where required (Art. 6(1)(a)); otherwise our legitimate interests (Art. 6(1)(f)). You may unsubscribe at any time.

Legal & Regulatory Compliance
To comply with tax, accounting, and other legal obligations or respond to lawful requests from public authorities.
Legal basis: Legal obligation (Art. 6(1)(c)).

5. Cookies

We use cookies and similar technologies to:

Ensure the Website functions properly.
Remember your preferences.
Analyse Website traffic and performance.
Deliver relevant advertising where permitted.

Where legally required, we'll request your consent before placing non-essential cookies. You can update your cookie preferences at any time through our cookie banner or by adjusting your browser settings. Please note that disabling certain cookies may affect how parts of the Website function.

6. Who We Share Your Information With

We only share personal information where necessary to operate our business.

This may include:

Shopify, which provides our e-commerce platform, hosting, and security.
Payment service providers that securely process payments and help prevent fraud.
Shipping and fulfilment partners responsible for delivering orders and handling returns.
Technology providers, analytics platforms, cloud storage services, and email service providers.
Professional advisers, including legal, accounting, and compliance specialists where required.
A new business owner if Skillborne is involved in a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

7. International Data Transfers

Some of our service providers, including Shopify and its partners, may process personal information outside the United Kingdom or the European Economic Area.

Whenever personal information is transferred internationally, appropriate safeguards—such as Standard Contractual Clauses (SCCs)—are used to help protect your data. You may contact us if you would like further information about these safeguards (certain information may be withheld for confidentiality reasons).

8. Data Retention

We only retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to meet our legal obligations.

Typical retention periods include:

Financial and transaction records: Up to 10 years.
Customer account information: While your account remains active, after which it may be deleted or anonymised once applicable retention periods expire.
Customer support records: Up to 3 years after the enquiry has been resolved unless a longer period is legally required.
Marketing information: Until you withdraw consent or unsubscribe from marketing communications.

9. Your Privacy Rights

Under the UK GDPR and EU GDPR, you have the right to:

Request access to your personal information.
Correct inaccurate or incomplete data.
Request deletion of your information where applicable.
Object to or restrict certain processing activities.
Receive your personal information in a portable format.
Withdraw consent whenever processing is based on consent.

To exercise any of these rights, please contact us at support@skillborne.com.

For security purposes, we may ask you to verify your identity before processing your request. We normally respond within one month, although complex requests may require up to two additional months, in which case you'll be informed.

You also have the right to lodge a complaint with the relevant supervisory authority. UK residents may contact the Information Commissioner's Office (ICO), while residents of the European Economic Area may contact their local data protection authority.

10. Children's Privacy

Our Website is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can remove it as soon as reasonably possible.

11. Automated Decision-Making

We do not carry out automated decision-making or profiling that produces legal or similarly significant effects as defined under Article 22 of the GDPR.

12. Our E-Commerce Platform

Our online store is powered by Shopify, which provides hosting, order management, security, analytics, and other services required to operate the Website.

Shopify processes certain information on our behalf and may also process limited information as an independent controller where applicable. Additional information is available through Shopify's Privacy Policy and Privacy Portal.

13. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be published on this page together with a revised "Last Updated" date. Where required by law, we will also notify you of significant changes.