Refund policy

At Skillborne, we want you to feel confident shopping with us. If something isn't quite right with your order, we'll do our best to resolve it quickly and fairly. Please review our return policy below.

Damaged, Incorrect, or Defective Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

Simply email support@skillborne.com with your order number and include clear photos showing the issue.

Once we've reviewed your request, we'll offer the most suitable solution, which may include a replacement, store credit, or a full refund. If the issue was caused by shipping damage or an error on our end, we'll also refund the shipping costs you originally paid. We never charge restocking fees for approved returns.

Please note that customers are responsible for arranging and paying for return shipping.

Exchanges

Need a different size, colour, or style? We're happy to help with exchanges whenever possible.

Just reach out to our customer support team, and we'll provide the instructions for completing the exchange.

30-Day Returns

If you're not fully satisfied with your purchase, you may return eligible items within 30 days of receiving your order, provided they meet the following requirements:

The item has not been worn or used.
It is in its original condition with no damage.
It is returned in the original packaging.

Order Cancellations

Orders may be cancelled within 48 hours of being placed, provided they have not already been dispatched or entered the shipping process.

If a cancellation request is submitted before shipment and within the cancellation period stated on our website, the order will be cancelled.

Returning Your Item

Before sending your return, please write your order number clearly on the outside of the parcel.

Customers are responsible for the cost of return shipping, and the original shipping charge is non-refundable for returns made due to a change of mind.

After we receive your returned item, refunds are typically processed within 7 days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Items That Cannot Be Returned

We cannot process returns for:

Parcels received without a valid order number.

How to Request a Return

Please contact us before sending anything back. Email support@skillborne.com so we can authorise your return, provide any necessary instructions, and help ensure your refund is processed without unnecessary delays.

Refunds

Once your returned item has been received, we'll inspect it and notify you of the outcome.

If your refund is approved, it will be issued to your original payment method within 7 days. Please keep in mind that processing times can vary depending on your bank or payment provider.