Shipping policy
DELIVERY DESTINATIONS
Skillborne currently ships exclusively within the United Kingdom. At this time, we do not offer international shipping.
PROCESSING & DELIVERY TIMEFRAMES
The total delivery time for your order consists of two stages: Processing Time + Courier Transit Time.
We work with trusted UK courier services to make sure your order is delivered safely and on time.
| Stage | Timeframe |
|---|---|
| Order Processing | 1–2 working days (Mon–Fri) |
| Shipping Transit | 3– 5working days (Mon–Fri) |
| Total Estimated Delivery | 4–7 working days |
Order Cut-Off: Orders placed before 2:00 p.m. GMT on weekdays will begin processing the same day. Orders placed after this time, or during weekends, will be processed on the next working day.
Before dispatch, every order is carefully inspected, packed, and prepared to ensure it arrives in excellent condition. This preparation is included in the processing time.
DELIVERY CHARGES
| Destination | Shipping Option | Delivery Estimate | Cost |
|---|---|---|---|
| United Kingdom | Standard Shipping | 4–7 working days | FREE |
PARCEL INSURANCE
Every order includes complimentary parcel protection. If your tracking information has not updated for 5–6 days after dispatch, please contact us at support@skillborne.com. We'll be happy to help you open a missing parcel claim with the courier.
ORDER TRACKING
As soon as your order has been dispatched, you'll receive a confirmation email with your tracking number and a tracking link. You can use these to follow your package every step of the way until it reaches your delivery address.
DELIVERY ISSUES?
If you experience any issues with your delivery, such as delays, damage during transit, or a missed delivery, please get in touch with our customer support team as soon as possible. We'll work quickly to resolve the issue and keep you informed throughout the process.
GET IN TOUCH
For any questions about shipping or delivery, please contact us:
SKILLBORNE
Address: 32 Warrington Rd, Cuddington, Northwich CW8 2LJ, United Kingdom
Phone: +44 7451267096
Email: support@skillborne.com
Customer Service Hour: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We do our best to reply within 24–48 hours.